Payment for non-credit account holders and all export orders must be made by cleared payment before despatch. Payment options include bank transfer, cheque and all major credit and debit cards. The seller reserves the right to decline certain types of payment without reason. The seller may also request payment before certain goods are ordered in from both account and non-account customers.
Written orders from account customers by fax, post or e-mail which clearly show the originating organisation will be accepted as official orders. The seller will accept no liability for miss ordering from within an account holder’s organisation. All valid Product Medical products and quantities will be accepted as having been checked.
Credit account holders must make payment within 30 days of the invoice date unless otherwise agreed in writing. The purchaser shall have no right of set-off and all invoices must be paid in full. All overdue amounts will be charged interest at 5% and any discounts will be disallowed.

VAT Exemption

All prices in the price list and internet site are displayed ex VAT, VAT will be charged at the current UK VAT rate for all products, services and carriage charges except where specified.
Customers claiming to be exempt from VAT under the zero rated schedule must always submit a VAT Exemption Certificate along with a written order otherwise VAT will be charged and cannot be refunded. Account customer orders will not be accepted by telephone without an official order number.

Credit Accounts

New credit accounts may be opened upon receipt of two satisfactory trade references, full banking details and with the agreement of Promote Medical management.
Public and Government Authorities may be treated as account customers upon receipt of written order, signed by a duly authorised officer. Voluntary Organisations must complete an Account Information Form to be signed by an Authorised Person.

Title of Goods

Risk in the goods shall pass on to the buyer on delivery for UK customers and on dispatch for all export orders. Title in the goods shall not pass to the buyer until final payment has been made.
All goods remain the property of Promote Medical until payment is received in full.

Delivery of Goods

Delivery dates given by the seller are approximate only and do not form part of the contract. The seller accepts no liability if delivery dates are not met. The seller reserves the right to amend its prices without prior notice.
Promote Medical reserves the right to update its published prices. The buyer has the responsibility to check product pricing and any discounts or special prices at the time of ordering. Any requests for bulk pricing, export or tenders will be made on an ex-works basis only.

Carriage is not quoted in the price list and will be charged at the current rate on all orders. The seller will endeavor to use the most cost effective means of delivery but makes no guarantees regarding delivery. Restrictions on the sale of certain goods apply and the seller reserves the right to refuse orders where restrictions apply. The buyer is requested to co-operate fully when certain checks are required by company policy, and various national regulations.

When signing for the goods the customer should always ensure that the external packaging is not damaged or appears to have been tampered with if so this should be noted on the carrier’s delivery sheet. A verbal notice of shortage is unacceptable.


Goods cannot be returned without the prior permission of Promote Medical and the issue of a valid returns authorisation code which must be clearly marked on the outer carton packaging (not the product packaging). Goods must be returned complete with the manufacturers packaging and instructions in an un-damaged and re-saleable condition.

Goods not returned in accordance with the Terms and Conditions may (at the discretion of Promote Medical) either not be accepted or attract a re-stocking and administration charge (whether or not a credit is due) of:

  1. Within 4 weeks of delivery  –  15% handling charge
  2. Within 1 – 3 months of delivery  –  25% handling charge
  3. Agreed returns will be subject to a minimum charge of £15
  4. Exceptional quantities are not eligible for return, unless explicitly agreed, by the company in writing beforehand.

The issue of a return authorisation code does not constitute acceptance by the seller that a credit will be made. Risk in returned goods will not pass to Promote Medical until a credit is made. Any alleged defects or delivery shortages must be notified, in writing by the buyer to Promote Medical within 3 days of delivery. Complaints in respect of alleged defects will not be grounds for the buyer to withhold payments, and give no right of set-off against payment due from the buyer to Promote Medical.

Credit will not be issued for returned goods, which, in the opinion of Promote Medical, are in an unsaleable condition. Returning goods to the seller is the responsibility of the buyer. If the goods are returned because of a fault by Promote Medical or a valid product defect as stated in these Terms and Conditions, Promote Medical may at its discretion refund reasonable costs of return when issuing a credit. Where a credit is refused the goods remain the responsibility of the purchaser.

Goods of a type not normally held in stock, and therefore specifically ordered are non-returnable except under any warranty.

Under no circumstances will Promote Medical be liable for:

  1. Defects or damage resulting from fair wear and tear, neglect, improper use by the buyer, or failure of the buyer to comply with the manufacturer’s instructions.
  2. Goods which have been adjusted, altered, adapted or repaired.
  3. The suitability of any goods for any particular purpose or use whether or not the purpose or conditions were communicated to the seller.

Intellectual Property

All content included on our website (, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Promote Medical, our affiliates or other relevant third parties. By continuing to use our website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

Subject to exceptions detailed in the Copyright Designs & Patents Act 1988, you may not reproduce, copy, distribute, store or in any other fashion re-use material from website unless otherwise indicated on the website or given express written permission to do so by Promote Medical.

Our website may contain links to other sites. Unless expressly stated, these sites are not under the control of Promote Medical. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.


Except in respect of death or personal injury caused by Promote Medical’s negligence, Promote Medical will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under express terms of this contract, be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Promote Medical employees or agents or otherwise) which arise out of or in connection with the supply of the goods and services.

Errors and Omissions Excepted

Every effort is made to keep our internet pricing and content description error free. In the event of an error in pricing, Promote Medical reserve the right to withdraw a product from sale.

All internet photography and descriptions are intended as a guide to the products appearance and description only, all items pictured which are additional to the core product are displayed for guidance purposes only unless otherwise specified in the product description. Promote Medical operates a policy of continual improvement to its product range, items may be replaced with products of an equivalent or superior specification at any time.

Credit Card Security

Using your credit card to make purchases via our website is a secure way to pay for your goods and is as safe as booking through our telephone sales system.
All sensitive information, including personal details as well as credit card information, is kept confidential through the use of our secure server software. This means that information can only be exchanged between you and us and that a third party cannot access this data
All historical information regarding credit card, name and address details is held on a secure computer. We do not retain live records of customer personal details or credit card information on our web servers after the transaction has been completed (i.e. you will need to enter your details each time you book over the internet).
Credit/debit card payments will be automatically encrypted using Secure Socket Layers (SSL). This technology ensures that your credit/debit card numbers are not accessible by unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed into code when sent to us.
Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. If you would not like your information held, please inform us and it will be securely disposed of.


Please be aware that our website utilises cookies. Continued use of our website signifies your acceptance of cookie use on our website. For full details please see our Cookies Policy.

Promote Medical Limited

22 Drumcarn Drive


Glasgow  G62 6EB  UK

Tel: +44(0) 141 570 0524


VAT Registration Number 213 0411 77   |   Registered in England & Wales 9589936